Privacy Policy

Last updated: October 29, 2026. This notice describes information collected through spokanetechnologies.com.

Who we are

Spokane Technologies, LLC provides IT support, computer repair, computer sales, and website services in the Spokane area. For privacy questions or requests, email support@spokanetek.net or call (509) 613-8654.

Information you provide

When you contact us, we receive the information you choose to submit, such as your name, email address, phone number, optional service address, service interests, and message. Repair requests also ask for your preferred contact method, computer type, problem category, backup status, preferred service method, and a description of the issue.

We use this information to respond, assess your request, prepare estimates, arrange service, and maintain related communications. Please do not submit passwords, payment-card details, sensitive documents, or confidential customer files through website forms. Submitting a form does not authorize remote access to your device; service access and scope are discussed separately.

Website activity and Google Analytics

We use Google Analytics 4 to understand visits and improve the website. Analytics uses cookies and similar identifiers and processes information such as pages visited, referral sources, browser and device information, approximate location, and interactions with the site. Google states that Analytics does not log or store individual IP addresses.

We measure phone-link clicks and successful contact-form submissions. Our custom contact-form tracking sends a form identifier and event information to Analytics; it does not send the name, email address, phone number, address, or message entered in the form. A phone-link click indicates an intent to call, not a completed call.

Learn how Google uses information from sites that use its services and review Google’s Privacy Policy. You can use browser cookie controls or Google’s Analytics opt-out browser add-on where supported. Blocking cookies may affect some website features.

Cookies and technical information

Cookies and similar technologies support website functions, security, preferences, and Analytics. WordPress also uses cookies for authorized users who sign in to administer the website. Our hosting and security systems may process technical records, including IP addresses, requested URLs, browser information, timestamps, and errors, to operate and protect the site.

Service providers and information sharing

Information may be processed by providers that support our website hosting, backups, form storage, email delivery, spam prevention, and analytics. Form submissions may be stored in WordPress and delivered through our email service. We use Google for website analytics. These providers process information in connection with providing their services, subject to their applicable terms and privacy notices.

We may disclose information when needed to comply with a lawful request, protect our rights or the security of our services, or carry out a transaction or service you request.

We do not sell your personal information.

How long information is kept

We have not established a fixed retention period for contact and repair inquiries. Information may remain in website form records, email correspondence, service records, and backups. Google Analytics data is subject to the retention settings of that service. To ask about information associated with you or request deletion, contact support@spokanetek.net. Some records may need to be retained for ongoing service, accounting, security, dispute-resolution, or legal purposes.

Your choices and requests

You may choose not to complete optional fields or may contact us by phone instead. You can ask about information we hold about you or request access, correction, or deletion by emailing support@spokanetek.net. We may need to verify your identity before acting. Some information may need to be retained for service, accounting, security, dispute-resolution, or legal purposes. Rights and available exceptions depend on the laws that apply to your request.

Links and third-party services

Our website links to other services, including a separate client support portal. If you follow a link or use a third-party service, its privacy practices also apply. This website notice does not replace a service agreement or authorization governing access to a customer device or remote support session.

Security

No website, email service, or storage system can guarantee complete security. Avoid sending sensitive information through general website inquiries or ordinary email. Contact us first if your service request involves confidential information or access credentials.

Updates to this notice

We may update this notice when the website, services, or information practices change. The published notice will show its latest update date. For questions, contact support@spokanetek.net or (509) 613-8654.